During the development of CheckIn, a great deal of time and effort was invested into building tools to create and submit GSX Mail-In Repairs with the same ease that we've brought to GSX Carry-In Repairs. However, shortcomings with Apple's GSX APIs have made this somewhat unreliable.

You can still use the tools in CheckIn to do most of the heavy-lifting of setting up a Mail-In Repair via a Draft Submission, which can be quickly completed and submitted in GSX on the web.

 1 

Create a GSX Repair in CheckIn, following the procedure documented above.

• Add the Mail-In Service tiers for Parts and Labor, and the AppleCare+ Service Fee or Portable Shipping Charge, as necessary.

• For "Repair Type”, select whatever Mail-In Repair is applicable.

 2 

When you come to the point of submitting the Repair, click the "Create Draft on GSX" button. This will create — but not submit — the Repair on GSX.

• Once the Draft has been successfully created, you can go to GSX on the web (click the "Spyglass" icon next above the GSX ID field in the CheckIn GSX window under the Status Tab to take you to GSX), to complete and submit the Repair.

 3 

When you return to the SRO, you'll see a reference to a "Draft Repair" above the GSX ID field.

• To remove that, select and copy the Repair ID, and using the "Gear" icon at the bottom right corner of the SRO window, select "Manually Enter GSX Repair ID".

• Enter the Repair ID and the date the Repair was created. This will link the SRO to the Repair in GSX, and give you the benefits of GSX integration in CheckIn (including updating the status, and marking a repair closed or complete).

 NOTICE: 

Significant changes to the mail-in APIs have been made. Most repairs can be fully completed in the CheckIn interface at this time.

We are still experiencing some outliers and appreciate your help in tracking them down. If you submit a GSX mail-in repair that does not work as expected please grab a log file (instructions here) and submit it to us through the [email protected] e-mail address. Then please use the above steps to submit manually.

PREVIOUS | NEXT