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8. GSX Technician Credentials

Last modified by David Muszynski on 2025/04/09 13:04

As indicated in our CheckIn™ Customer First Steps Onboarding Info article:

Dealing with GSX and the security around it and how each user gets access can be a bit complicated.  In order to make the GSX setup process as smooth as possible within CheckIn, it’s important that each technician who accesses GSX has the proper credentials. Even though they are able to use GSX via a browser doesn’t ensure they will be able to use the GSX APIs via CheckIn. Before setting up a technician in CheckIn, you will need to confirm that each technician’s Apple ID has the ability to use the GSX API by logging into your Apple My Access website account and make sure Web Services is active for each technician!  See the steps below to add or confirm Web Services.  (If your Apple ID has been created before 2018, or if it’s still a regular consumer Apple ID, or if you are having any issues with this, send an email to:  [email protected]

  • Log into your My Access account at:  https://myaccess.apple.com
  • Go to the My Team tab at the top menu bar section
  • Click on the Switch View button at the top right of the screen
  • Once you locate the technician choose the little pencil icon under the column titled “Manage Access” for the “Technician Role”
  • In the “Access Role Information” section halfway down the screen, choose the Optional Privilege(s) menu and make sure Web Services has a check!
  • Click Submit

If your GSX lookups are not working within CheckIn then go to the Scripts Menu and choose “Show CheckIn Activity Log” and then select the log by clicking on the little speech bubble icon for the current time since it's the last activity that was done.  If you see error ‘403 Forbidden” under the Response Header section you will need to email Apple GSX Web Services support at [email protected] You can also highlight then copy and paste the log and email it to us to look at if you like.

If you receive Error 401, best to email [email protected] to find out if there is an issue with your Apple ID or to ask Apple for assistance re-provisioning that GSX ID with the correct access.

When emailing Apple the subject must include your Sold To & Ship To #’s & company name at the start of the subject line.  The email body must start with the below requested information:

Sold To & Ship To (account numbers): 
Environment you are attempting to access:  CheckIn POS
AppleID used for authentication: 
API consumed:  GSX
Primary IT Contact name:

If under the section "RESULT," you see no text (rather than an error message), it's possible this will be resolved by restarting the FileMaker Script Engine by going into Terminal and typing in fmsadmin restart fmse  then type in Y and then hit return. (this can be done without quitting the FileMaker server).

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