Skip to Content
Last modified by David Muszynski on 2025/05/07 14:49
From version 2.2
edited by David Muszynski
on 2025/04/01 12:53
Change comment: Added tag [Payments & Credits]
To version 3.2
edited by David Muszynski
on 2025/05/07 14:36
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -16,3 +16,11 @@
16 16  (((
17 17  (% style="font-size:16px" %)//CheckIn will //not// rerun the charge, it will only send a query to Paygistix to search for the transaction//
18 18  )))
19 +
20 +Troubleshooting Credit Card Payments
21 +
22 +Sometimes, the above steps will not work and you're stuck with a payment on your invoice that has the red hexagon symbol.
23 +
24 +When that happens, you will want to click on that button on the payment line and manually enter the Ref # (look it up in your Paygistx portal) into the fieldt will update the payment and link it to the correct charge on the Paygistix side.
25 +
26 + [[image:Screenshot 2025-05-07 at 10.35.53 AM.png]]
Screenshot 2025-05-07 at 10.35.53 AM.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.tknospdr
Size
... ... @@ -1,0 +1,1 @@
1 +167.0 KB
Content