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Last modified by David Muszynski on 2025/05/07 14:49
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edited by David Muszynski
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19 19  
20 20  Troubleshooting Credit Card Payments
21 21  
22 -Sometimes, the above steps will not work and you're stuck with a payment on your
22 +Sometimes, the above steps will not work and you're stuck with a payment on your invoice that has the red hexagon symbol.
23 +
24 +When that happens, you will want to click on that button on the payment line and manually enter the Ref # (look it up in your Paygistx portal) into the fieldt will update the payment and link it to the correct charge on the Paygistix side.
25 +
26 + [[image:Screenshot 2025-05-07 at 10.35.53 AM.png]]
Screenshot 2025-05-07 at 10.35.53 AM.png
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