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Last modified by David Muszynski on 2025/05/14 16:57
From version 5.1
edited by David Muszynski
on 2025/05/07 14:37
Change comment: There is no comment for this version
To version 8.1
edited by David Muszynski
on 2025/05/14 16:57
Change comment: There is no comment for this version

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17 17  (% style="font-size:16px" %)//CheckIn will //not// rerun the charge, it will only send a query to Paygistix to search for the transaction//
18 18  )))
19 19  
20 -Troubleshooting Credit Card Payments
20 +=== Troubleshooting Credit Card Payments ===
21 21  
22 22  Sometimes, the above steps will not work and you're stuck with a payment on your invoice that has the red hexagon symbol.
23 23  
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24 24  When that happens, you will want to click on that button on the payment line and manually enter the Ref # (look it up in your Paygistx portal) into the field. It will update the payment and link it to the correct charge on the Paygistix side.
25 25  
26 26   [[image:Screenshot 2025-05-07 at 10.35.53 AM.png||height="684" width="1000"]]
27 +
28 +[[image:ref-num.jpg]]
ref-num.jpg
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1 +XWiki.tknospdr
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