Changes for page Looking Up a Paygistix / Payment Logistics Payment

Last modified by David Muszynski on 2025/05/07 14:49

From 3.1 to 2.7

From version 6.1

edited by David Muszynski
on 2025/05/07 14:49

Change comment: There is no comment for this version

To version 3.1

edited by David Muszynski
on 2025/05/07 14:35

Change comment: Uploaded new attachment "Screenshot 2025-05-07 at 10.35.53 AM.png", version {1}

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@@ -17,10 +17,8 @@
  (% style="font-size:16px" %)//CheckIn will //not// rerun the charge, it will only send a query to Paygistix to search for the transaction//
  )))
--=== Troubleshooting Credit Card Payments ===
++Troubleshooting Credit Card Payments
  Sometimes, the above steps will not work and you're stuck with a payment on your invoice that has the red hexagon symbol.
--When that happens, you will want to click on that button on the payment line and manually enter the Ref # (look it up in your Paygistx portal) into the field. It will update the payment and link it to the correct charge on the Paygistix side.
--
-- [[image:Screenshot 2025-05-07 at 10.35.53 AM.png||height="684" width="1000"]]
++When that happens, you will want to click on the "i' button on the payment line and manually enter the Ref # (look it up in your Paygistx portal) into the field it will update the payment and link it to the correct charge on the Paygistix side.