Screenconnect Troubleshooting

If your ScreenConnect client keeps quitting, try updating to the latest version, ensuring proper permissions for ScreenConnect (especially on Macs), and if that doesn't work, a clean uninstall and reinstall might be necessary. 

Here's a more detailed breakdown of potential solutions:

1. Update to the Latest Version:

• Check for Updates: Go to the ScreenConnect website or your ConnectWise Control account and ensure you're running the most recent version of the client software.

• Security Fixes and Bug Fixes: Newer versions often include security updates and bug fixes that can resolve stability issues. 

2. Check Permissions (Especially on Macs):

• Mac Accessibility Settings: If you're on a Mac, ensure ScreenConnect has the necessary permissions to access your screen and microphone.
  • Go to System Preferences > Security & Privacy > Privacy > Accessibility.
  • Make sure ScreenConnect is checked in the list.
  • Repeat the process for the Screen Recording tab. 

3. Reinstall ScreenConnect (If Necessary):

• Uninstall Properly: If updating doesn't resolve the issue, try uninstalling the ScreenConnect client completely and then reinstalling it.

  • On Windows, go to Control Panel > Programs and Features, and uninstall ScreenConnect.
  • On Mac, you can typically find the ScreenConnect application in the Applications folder and move it to the Trash.
• Clean Uninstall: If a regular uninstall doesn't fully remove the application, you might need to manually remove any remaining files or registry entries (Windows) or check for leftover files in the Mac's Library folder. 

4. Other Troubleshooting Tips:

• Check for Conflicts: Ensure that no other software or processes are interfering with ScreenConnect. 

• Restart Your Computer: A simple restart can sometimes resolve temporary glitches. 

• Check for Errors: Look for any error messages or logs that might indicate the cause of the crashes.