4. Miscellaneous Information

Cancelling and Resubmitting a GSX Repair

In the event that you need to cancel and resubmit a new GSX Repair under the existing SRO: once the previous GSX Repair has been cancelled in GSX, a small ‘cycle’ icon will appear to the right of the ‘spyglass’ icon (next to “GSX ID” in the “Status” tab in the GSX Ticket.). Click on this to clear the previous GSX Repair details, and you will be able to set up and submit a new GSX Repair.

Note that this icon will only be visible if an existing GSX Repair submitted through CheckIn has been cancelled.

Part Required for Repair

In the event that you have a Repair for which an additional part is to be provided by Apple at no cost (such as replacing the Battery for an iPhone X, which also requires replacement of the Speaker), choose "Part Required for Repair" when specifying the pricing option. (Note that this option will only be available for specific parts

Duplicate Parts

In the event that you need to order a multiple of the same part (as opposed to multiple parts), you will need to add the part as multiple line items on the SRO and PO, rather than as a multiple quantity. For example, let’s say you needed to replace both I/O Boards in a MacBook Pro — you would add “923-01444, I/O Board” twice on the SRO, instead of as a quantity of two.   (GSX doesn’t seem to have the capability to add parts in a quantity greater than one, and if you submit a repair with a quantity greater than one, it will add only one unit.)

Setting the Time Zone Offset

Apple uses the Local Date and Time when a GSX Repair is submitted through CheckIn. To make sure your Workstation is reporting the proper Date and Time, go to Admin > Workstation Setup > Preference  and select "Local Time Zone Offset." If you click on the "Information" icon, CheckIn will show you a list of geographical locations, and their Time Zone Offsets (from UTC). Enter the number that applies to your location.