Troubleshooting GSX Issues

To add GSX Access for users in CheckIn: In the Taskbar, click the "More" button. Select "Admin," and then the "Employees" tab. Click on the triangle next to the employee. In the "Employee" window, select the "Information" tab, and then the "GSX" tab. Enter the Apple ID and Tech ID for the User.

Make sure the User is successfully logged into GSX on the web. Click the "Get Activation Token" button. Copy the token from GSX on the web, and paste it into the field next to the "Get Activation Token" button. Press the "Authorize New Token" button, and then the "Test Connection" button to confirm that GSX Access is working.

Web Services

It's important to confirm that each Technician who needs to use GSX Access in CheckIn have Web Services activated for their account. 

• A GSX Administrator will need to log into the My Access account at https://myaccess.apple.com.
• Select the "My Team" tab at the top of the window.
• If you see only a short list of employees, click the "Switch View" button at the top right of the screen to reveal additional details.
• Select the Technician, and at the right side of the listing, click on the small "pencil" icon under "Manage Access."
• In the “Access Role Information” section, click on the "Optional Privilege(s)" menu, and make sure that "Web Services" has been checked. (You'll need to scroll down to the bottom of the drop-down window.)
• When finished, click the "Submit" button in the bottom right.