Submitting a GSX Repair

(This guide assumes you already have the Customer, Product, and Intake Information already entered, and have evaluated the unit for repair to determine what part or parts will be necessary.)

In the SRO Window:

1. 1. In “Work Notes” (under the “Work Info” tab), create and add a note to be submitted to Apple as a Technician Note. Click on that note in the list of “Work Notes,” and check the box that says “Send to GSX.” (Note: A repair cannot be submitted without both a Technician Note and a Customer Reported Symptom.)
2. 2. Click the “GSX Parts Lookup” button to bring up a list of parts associated with the unit in repair. You can use the “Filter Parts List” field (at the top left) to search for a specific part by description or product code. (If you need to refresh the listing, click the “Clear All” button at the top right of the "Parts List" window.)
3. Click the “Plus” to add the part to the repair. (If the part is not already in CheckIn, a Product Card will be created, and the product can be added from there.) A pop-up window will give you the opportunity to select the appropriate pricing option (Stock Price, Exchange Price, Battery Only Price, Part Required for Repair or Covered Under Warranty), and the part will be added to the repair. You can add additional parts using the same sequence.
4. 3. Once all parts have been added, check the check boxes to the right of each product to be ordered from Apple. Click the “Create PO” button in the Dashboard to create a Purchase Order. Once you’re content that parts and pricing are correct, you can close the PO window. (The PO will automatically be posted when the repair is successfully submitted to Apple.)
5. 4. Click the “GSX” button in the Task Bar to create a GSX Repair Ticket. Note that information from the SRO, as well as the associated PO number, are automatically added to the ticket.