Enabling Permissions for ConnectWise ScreenConnect Access

When setting up your CheckIn server/workstations or while troubleshooting an issue, we may ask you to join a remote sharing session for us to access your computer. This is achieved through our screen sharing software, ConnectWise ScreenConnect. Typically we will send a link through the ticketing system which will download the ScreenConnect Client. From there you will be prompted to go into System Preferences and enable some settings to give ScreenConnect access for us to see your computer screen, and to control it.

Allowing ConnectWise access to Screen Recording and Accessibility

Begin by opening System Settings (or System Preferences, depending on your operating system). This will usually look like a gear on your dock.

In the System Settings window, you will see either a list of settings on the left, or a block of icons. Navigate to the Privacy & Security section. Another list will appear - navigate to the Accessibility section.